
Johnson Outdoors Builds Bonds Across Brands With Ascent360
Case Study Johnson Outdoors Builds Bonds Across Brands With Ascent360 Johnson Outdoors, Inc. is a leading outdoor recreation brand, serving adventure enthusiasts around the world
PMS
Booking & Reservation
Golf
Ticketing
Resort Management Software
PMS
POS
eCommerce
POS
eCommerce
Unify & merge guest data from multiple systems and drive more direct bookings & guest loyalty.
Unify & merge guest data from multiple systems and drive more season pass & lift ticket sales.
Unify & merge customer data from multiple systems and drive more in-store and online purchases.
Unify & merge customer data from multiple systems and drive more customer retention and sales.
Create personalized, omnichannel experiences that reach your guests where they are most active.
Impactful marketing starts with cleansed & enriched guest data.
Build custom audiences that are as simple or complex as you need, depending on the campaign.
Create captivating, open-worthy emails that lead to improved guest satisfaction and increased bookings.
Your ability to measure results and improve campaigns is the key to marketing success.
As one of North America’s most coveted resort destinations, Powder Mountain needed away to unify complex guest data across their various systems (Ticketing, PMS, etc.) into one comprehensive platform.
With guest journeys ranging from first-time visitors to returning families, they sought a solution that could enrich their data and streamline efficiency through automation, while also enabling them to build hyper-targeted guest segments, create & automate email and SMS campaigns, and track performance. After 6+ months of evaluating different platforms, Powder Mountain selected Ascent360—not just for the intuitive platform, but also because they saw a true partner. Through white glove client support, Ascent360 operates as an extension of their team, focused on helping drive revenue and deliver hyper-personalized guest experiences that set Powder Mountain apart.
Since implementing the Ascent360 Customer Data Platform, Powder Mountain has transformed the way it connects with guests. Clean, deduplicated data has enabled smarter, more impactful segmentation—targeting groups like pass purchasers, families vs. non-families, those who submitted a form or browsed a web page but didn’t purchase. In fact, their automated Abandoned Browse campaign produced an impressive 70% open rate and 14% CTR, helping to drive incremental revenue.
With integrations into their key operational systems, Powder Mountain benefits from seamless data flow, powering more personalized, better-timed marketing campaigns. These segments also feed into their advertising channels automatically, like Meta and Google, making their retargeting campaigns even more effective.
Powder Mountain is able to track campaign performance, including engagement rates and revenue attribution within the CDP. As an example, when looking at their targeted season pass renewal campaign, they have seen a notable increase in pass sales immediately following sends. Their recent adoption of Ascent360 SMS resulted in over 500 opt-ins in just one week, and the team is excited to scale their SMS strategy using the CDP’s intuitive tools.
Looking ahead, Powder Mountain plans to deepen its data analysis, continue to expand its database, build on its SMS marketing strategy and create even more segmented, automated cross-channel campaigns with the help of their dedicated client success manager.
Case Study Johnson Outdoors Builds Bonds Across Brands With Ascent360 Johnson Outdoors, Inc. is a leading outdoor recreation brand, serving adventure enthusiasts around the world
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