Johnson Outdoors Builds Bonds Across Brands With Ascent360

Johnson Outdoors used the Ascent360 CDP to test different types of email content, creating targeted messages and subject lines for different customer segments across their brands. Sending emails with personalized messages and subject lines increased open and click-through rates by more than 30%, as compared to generic emails.

When the pandemic caused retail stores and fulfillment centers to close, Johnson Outdoors had to quickly shift email marketing from an offer-based to a content-based strategy. The CDP enabled them to easily adapt campaigns to focus on lifestyle and product content, such as suggested outdoor outings and “how-tos.” They also created campaigns to keep customers informed about closings and reopenings for their preferred brands and retail locations.

Ascent360 helped Johnson Outdoors build a specialized survey app to capture customer information at live events, providing a seamless feed of customer data directly to their database. The app was loaded on iPads positioned throughout events, enabling customers to easily self-report demographic data and answer survey questions through a branded platform.