Ragnar Uses Ascent360 Customer Data Platform (CDP) to Increase Personalization and Loyalty | Ascent360
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Case Study

Ragnar Uses Ascent360 Customer Data Platform (CDP) to Increase Personalization and Loyalty

We are invested in our clients’ success that ‘s why we form deep partnerships, so much so that we are also proud Ragnarians, running the Snowmass Relay annually.
Bike Retailer Marketing
Increase in average revenue/email campaign
0 %
Increase in open rates
0 %
Increase in click to open rate
0 %

The Challenge

From a single 188 mile, 24+ hour run, the Ragnar Relay Series has grown to be the largest overnight relay with over 50 races in the US, Canada and Europe. Ragnar wanted to solve for over-sending multiple emails to their sizable database because they didn’t know the runner’s profile. They wanted to customize messages to better drive race registrations and build greater loyalty.

Ragnar turned to Ascent360 to seamlessly integrate multiple data sources, create a comprehensive customer view and to automate highly targeted, revenue-generating campaigns.

ragnar 1
ragnar 3

The Ascent360 Solution

The Ascent360 CDP provides a clean, 360° view of each prospect and customer. Together with their dedicated Client Success Manager, Ragnar switched to dynamic content and built a program, where the CDP looked at the previous races run, proximity to a race, etc. to score each race by runner. Once the database is scored, segmented audiences are automatically sent to Ragnar’s email service provider. With the information from the CDP, a single template with multiple dynamic pieces is populated for each person. Now, runners receive personalized marketing, which cut down on the overall volume, but also opened the door to endless opportunities Ragnar didn’t have previously.

"Ascent360 has been integral to growing our business. Their software helps us better understand our customers and grow our races. Their team has become critical to our success."
Tanner Bell
President, Co-Founder

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Hello Valued Clients,

Ascent360 is experiencing an outage with one of our partners resulting in some instances of our CDP Platform being unavailable. Our partner is aware of the issue and working on a resolution as soon as possible. We do not currently have an ETA for when this issue will be resolved, but we are working with all urgency on a resolution. We will notify you once this issue is resolved.

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Ascent360 Support Team