Every Guest. Every Interaction. One View.
Give your entire team instant access to critical guest intelligence right inside the browser they’re already using, without changing how they work.
Chrome extension
Guest Insights at Your Fingertips
Every guest interaction is an opportunity to recognize loyalty, personalize a conversation, or recover a relationship before it walks out the door. The problem isn’t data. It’s access. Your guest profiles live in the CDP while your team is on the phone, at the front desk, or responding on social. The Ascent360 Guest View Chrome Extension closes that gap.
Context Changes Everything
Knowing that the caller is a VIP on their sixth visit, before you say a word, changes the entire conversation. Knowing their NPS score after a recent stay helps your team lead with the right message, not a generic one.
Workflow Disruption Is a Non-Starter
Your team doesn’t have time to open a new tab, log into another system, and search for a guest profile mid-conversation. If a tool disrupts their workflow, it won’t get used which is why Ascent360 Guest View lives where your team already is.
Consistency Across Every Touchpoint
From the call center to the front desk to your social channels, every team member deserves the same intelligence. Guest-specific personalization shouldn’t depend on who answers the phone.
How it Works
Ascent360 Guest View surfaces the right guest profile at the right moment with no extra steps, no switching screens, and no disruption to your team’s workflow. There are three ways to find a guest – all of them fast.
Instant Auto-Search
When a staff member opens a guest record in their PMS, the extension automatically identifies the guest, pulls their Ascent360 profile, and populates the widget instantly. No searching required. No switching screens. The right information is available as soon as it’s needed.
One-Click Targeting
No auto-search available? No problem. Your team can click on any guest information visible in their browser – a booking number, a name, an email – and the extension grabs it automatically and runs the search. No copy-pasting, no manual entry.
Simple Traditional Search
Not on a guest-facing page? Staff can search directly from the extension using name, email, phone number, customer key, or reservation number. Clean, fast, and always accessible no matter what screen they’re on.
Purpose-Built for Hospitality
Unlike other tools, Ascent360 is designed for the unique needs of hospitality teams – connecting front-line staff directly to the same unified guest data powering your marketing, loyalty, and revenue strategy.
A True Guest Golden Record
The extension surfaces a complete guest profile enriched with data from your PMS, booking engine, F&B, spa, loyalty program, and more. Your team sees the whole guest, not just a record.
Team-Wide Access, Instantly
No new logins. No system changes. No lengthy onboarding. Any team member with the extension installed gets immediate access to the same guest intelligence – whether they’re in the call center or at the front desk.
Built Into the A360 CDP
Ascent360 Guest View is powered by our AI-Native Customer Data Platform – the same platform trusted by leading hospitality brands to unify guest data, automate campaigns, and drive direct revenue.